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Customer service

Need any help? Please use the form below and we'll get back to you swiftly

The fields marked with * are mandatory

Mailing address

Northskull
PO BOX 51000
London
E4 0AW
United Kingdom

Welcome to our customer services portal - below are some FAQs to answer most problems.

If you have any additional questions, concerns or comments please use our contact us form and you will be met with an answer swiftly.

 

 

 

 

 

DELIVERY DETAILS
$9.95 USPS Priority Mail (3-7 Business Days)
$12.95 Fed-Ex Ground (2-5 Business Days)
$24.95 Fed-Ex 2 Day (2 Business Days)
$13.95 to PO Boxes Addresses
$12.95 USPS Priority Mail (4-8 Business Days)
$37.95 Fed-Ex Ground (2-7 Business Days)
£6 Royal Mail Tracked Delivery (1-3 Business Days)
€9.50 Royal Mail International Signed for (4-7 Business Days)
€18 Fed-Ex Priority (1-2 Business Days)
$14.95 Royal Mail Airsure (7-21 Business Days)
$32 Fed-Ex Priority (2-3 Business Days)

* Please note that orders need to be placed before 12noon GMT to ensure next day UK delivery.
Where do you ship to ?We ship worldwide.

 

WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED ?When you receive your dispatch confirmation email from us it will contain your tracking number. This will let you know that the order has left our warehouse and is on the way. Please note it may take a few hours for any movement to show.

 

CAN I TRACK MY ORDER ? We use Fed-ex, Royal Mail & USPS
For Fed-Ex shipments, you can check progress at www.Fedex.com
For Royal Mail shipments, you can check progress at www.Royalmail.com
For USPS shipments, you can check progress at www.usps.com

 

 

DO YOU DELIVER TO PO BOXES ?We do ship to USA/Canadian PO boxes.
We do not ship to UK PO boxes.

 

 

ORDERING
I AM HAVING TROUBLE PLACING AN ORDER?We are sorry to hear this, please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.

 

CAN I ORDER OVER THE PHONE ?Currently we do not accept payments over the phone.

 

CAN I CHANGE MY ORDER ONCE ITS PLACED ? Once your order has been confirmed our staff cannot change or edit the order due to administrative reasons.
If you have placed an order incorrectly please contact us and we will cancel the order, allowing you to re-order the correct items.

 

 

PAYMENT
What payment methods do you accept ?We are sorry to hear this, please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.

 

ACCEPTED Visa
Visa Electron
MasterCard
Delta
Solo
Maestro
American Express
JCB
PayPal
NOT ACCEPTED Cash on Delivery
Solo
Bank Wire

 

 

 

 

 

 

 

WHAT CURRENCY WILL I BE CHARGED IN ?You will be billed in your chosen currency. Northskull currently allows for checking out in US Dollars, Euros, or GB Pound Sterling.

 

DO I HAVE TO PAY CUSTOMS AND IMPORT DUTIES ? No you do not have to pay customs and import duties on our products.

 

CUSTOMS HAVE CONTACTED ME REQUESTING MORE INFORMATION ? Please use the contact us form detailing the issue and we will be in touch.

 

 

RETURNS
WHAT IS YOUR RETURNS POLICY ?We will happily refund any items within 7 days of receipt, Providing it is returned in original packaging with no signs of use or misuse.

USA, Europe and Rest of the World returns: Please use the contact us form and select returns from the drop down menu detailing your return. We will contact you shortly after with return instructions.

Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.

UK ReturnsWe strongly recommend you use a trackable service such as Royal Mail Recorded Delivery. To ensure your return is processed quickly please provide the reason for your return, your order number and ship to the following address.

Northskull
PO BOX 51000
LONDON
E4 0AW
UK

 

I RECEIVED THE WRONG ITEM, WHAT DO I DO ? Occasionally mistakes do happen and we will look to rectify this as quickly as possible. Please contact the customer service team using the contact us form detailing the issue and we will be in touch. Please include your order number at all times when emailing our Customer care team.